Retail Operations Executive

Job Responsibilities: Retail Operations Management - Oversee and support the daily operations of multiple retail outlets. - Conduct regular store visits to ensure operational efficiency, service excellence, and compliance with company standards. - Ensure all retail outlets operate in accordance with established SOPs, food safety, hygiene, and workplace safety requirements. - Monitor store performance and implement corrective actions where necessary. - Support new store openings, store renovations, and operational improvement initiatives. Sales & Business Development - Work closely with the Marketing and Procurement teams to plan and execute promotional campaigns and sales activities. - Coordinate and implement in-store promotions to drive sales and improve customer engagement. - Monitor sales performance and identify opportunities to increase revenue and profitability. - Analyze market trends, customer preferences, and competitor activities to recommend product and sales strategies. - Assist management in achieving sales targets and business objectives. Inventory & Stock Management - Monitor inventory levels and stock movement across all retail outlets. - Coordinate stock replenishment and transfers to ensure product availability while minimizing wastage. - Review weekly inventory reports and investigate stock discrepancies. - Work with Procurement to manage aging inventory and develop strategies to clear slow-moving stock. - Ensure accurate stock records and inventory control procedures are maintained. Team Coordination & Workforce Management - Communicate and coordinate with retail team members to ensure smooth daily operations. - Prepare and manage monthly duty rosters and manpower scheduling. - Monitor staff attendance, punctuality, and deployment. - Provide guidance, coaching, and operational support to retail staff. - Foster teamwork and ensure employees understand and comply with company policies and operational procedures. Compliance, Quality & Food Safety - Conduct regular outlet inspections to ensure compliance with food safety, hygiene, and operational standards. - Work closely with the QA team to conduct internal audits and ensure timely closure of audit findings. - Ensure compliance with relevant regulatory requirements and company policies. - Maintain proper documentation and records relating to operations, audits, and compliance matters. - Support initiatives to enhance food safety culture and operational excellence. Reporting & Administration - Prepare and analyze operational, sales, and inventory reports. - Perform monthly billing conversion and administrative documentation as required. - Monitor key performance indicators (KPIs) and provide recommendations for operational improvements. - Maintain accurate records of store performance, inventory, manpower, and audit findings. - Assist management in preparing business reports and operational reviews. Continuous Improvement - Identify opportunities to streamline operational processes and improve productivity. - Recommend cost-saving initiatives while maintaining service and product quality. - Support the implementation of new systems, technologies, and operational procedures. - Participate in company projects and initiatives aimed at improving retail operations and customer experience. Job Requirements: - Diploma in Supply Chain Management / Logistics Management - Minimum 5 years of experience in operations management within the retail industry - Strong analytical and problem-solving skills - Excellent communication and interpersonal skills - Strong proficiency in MS Office and familiarity with SAP S4 is a plus - Ability to perform well under pressure and work effectively in a fast-paced environment - Ability to manage multiple tasks and prioritize work efficiently - Attention to detail and a focus on continuous improvement