Sales & Marketing Executive
Job Summary
The Sales & Marketing Executive will support and grow the company’s e-commerce and B2B sales channels. This role combines sales, digital marketing, customer engagement, and content creation. You will play a key role in driving sales through online platforms, managing social media presence, and ensuring excellent customer service.
Responsibilities
- Manage E-commerce platforms and Shopee store
- Drive B2B sales and business development
- Create social media content and video reels
- Provide professional customer service support
- Handle sales reporting and campaign tracking
Required Skills
- E-commerce management (Shopee/Shopify/Wordpress)
- B2B Sales experience
- Digital marketing & Content creation
- Photography and video editing skills
- Customer service orientation
Job Details
Responsibilities:
E-Commerce Sales & Management:
- Manage and maintain the company’s e-commerce platforms, including website, Shopee store.
- Upload and update product listings, pricing, promotions, banners, and inventory information.
- Monitor sales performance and implement strategies to improve online conversion and customer engagement.
- Coordinate online campaigns, flash deals, and promotional activities.
- Ensure all product information and visuals are accurate and up to date.
B2B Sales & Business Development:
- Identify and develop new B2B sales opportunities.
- Build and maintain relationships with corporate clients, retailers and F&B businesses.
- Prepare quotations, follow up on leads, support order processing, fulfilment and timely payment.
- Maintain strong customer relationships and provide after-sales support.
- Monitor stock availability and advise customers on alternatives.
Social Media & Content Creation:
- Manage and maintain the company’s social media platforms (Instagram, Facebook, TikTok, etc.).
- Create engaging marketing content including photos, captions, promotional posts, and short-form video reels.
- Plan and execute content calendars and marketing campaigns.
- Assist in product launches, seasonal campaigns, and brand awareness activities.
- Monitor social media performance, conversion and audience engagement.
Customer Service & Communication:
- Respond promptly to customer enquiries across social media, Shopee, WhatsApp, and website channels.
- Handle customer feedback, complaints, and order-related issues professionally.
- Provide product recommendations and support customers with purchasing enquiries.
Administrative & Marketing Support:
- Assist with sales reporting and campaign performance tracking.
- Support general marketing and operational activities when required.
- Coordinate with internal teams on stock availability, promotions, and fulfilment matters.
Requirements:
- Diploma or Degree in Marketing, Business, Communications, or related field.
- Minimum 1–2 years of experience in e-commerce, sales, marketing, or related roles preferred.
- Familiar with Shopee Seller Centre, e-commerce platforms (Wordpress/Shopify), and social media management.
- Basic photography and video editing skills for content creation and reels.