Course Manager
Job Summary
The Course Manager is responsible for overseeing course operations, coordination, and general office administration to ensure smooth daily functionality. This role involves collaborating with developers, auditing courses, and managing trainer schedules to enhance the learner experience. The position requires a proactive professional capable of handling stakeholder communications, reporting, and supporting organizational initiatives.
Responsibilities
- Manage daily course operations and administration
- Coordinate with developers and trainers
- Audit courses and manage submissions
- Prepare reports and facilitate business reviews
- Handle fee collection and claims follow-up
Required Skills
- Diploma or GCE A Level
- ACTA/DACE certification preferred
- Microsoft Office proficiency
- Strong communication and negotiation skills
- Leadership and independent problem-solving
Job Details
Responsibilities:
- Provide overall support for course operations, co-ordination and general office administration through a variety of tasks related to organization and communication.
- Plan and improve SOP.
- Ensure daily operation run smoothly.
- Working with Course Developers for new course development.
- Course Auditing.
- Course update, submission to relevant agency.
- Improving learner experience.
- Provide Training for new Trainers.
- Scheduling Courses and Coordination.
- Plan and scheduling trainers and assignments.
- Co-ordinating with Trainers and stakeholders.
- Working with the operation Team to ensure smooth running of courses.
- Plan and organise regular business reviews.
- Assist in preparation of monthly report and update meeting with senior management.
- Develop and maintain a filing system.
- Provide support in project research work.
- Assist in the planning and organising of eco-system, internal engagements and transformation initiatives.
- Assist in commercialisation of products and solutions.
- Provide after course and during course support.
- Able to follow up with claims and collection of fee.
- Able to travel to branches to branches.
- Able to ensure day to day smooth course running.
Requirements:
- Minimum GCE A Level/Diploma in any discipline.
- Prefer with ACTA/DACE.
- Good communication skills and with an excellent command of English.
- Proficient in Microsoft Office.
- Proactive and with a positive mentality, creative with excellent presentation, communication, negotiation and interpersonal skills.
- Able to work independently and as well as a team player.
- Able to lead the team and have good initiative.
- Prior operations and office administration experience preferred.