Business Systems Analyst

ESSENTIAL DUTIES AND RESPONSIBILITIES: • Conduct inquiries pertaining to the development of new information systems to meet current and projected business needs. • Write functional specifications of user needs for application development, enhancements, and testing. • Analyze user requirements, procedures, and problems to improve existing systems. • Prepare functional, systems and program specifications. • Prepare project plans and implementation schedules. • Confer with organizational units involved to determine requirements. • Maintain and develop documentation for responsible area. • Maintain a thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job. • Provide status updates of assigned projects. • Recommend/conduct training. • Maintain positive relations with all employees encouraging them to suggest ways of improving IT systems. • Serve as escalation point for troubleshooting issues. • Maintain a good working relationship with customers and vendors. • Ensure 100% adherence to all IT and department policy, processes and procedures. • Participate in the exchange of ideas and information within the department. • Identify creative ways to reduce cost by streamlining processes and systems. • Drive continuous improvement through trend reporting analysis and metrics management. • Assure that procedures and work instructions are efficient and not redundant. • Offer new ideas and suggestions for improvement; identify and implement new practices and processes that are “best in field”. • Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively. • Confer with reporting manager on complex or unusual situations. • Establish new measurement systems if/where possible. • Exchange knowledge and information with other Jabil facilities to ensure best practices are shared. • Ensure 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality). • Maintain discretion and confidentiality in all areas pertaining to data and proprietary information. • Interpret a variety of instructions furnished in written, oral, diagram or schedule form. • Understand and embrace the business and IT strategic direction. JOB QUALIFICATIONS: KNOWLEDGE REQUIREMENTS • Thorough knowledge and in-depth field experience regarding emerging or job technologies. • Strong communications and customer service skills. • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. • Ability to effectively present information in one-on-one and small group situations. • Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills. EDUCATION & EXPERIENCE REQUIREMENTS • Bachelor's Degree required. • Degree in Computer Science or Management Information Systems preferred. • Minimum 1 to 3 years work experience in a related position. • Or an equivalent combination of education, training or experience.