SkillsFuture Credit Manager
Job Summary
The Incentives Management Division is seeking a temporary Manager for a 1-year contract to support the administration and day-to-day operations of the SkillsFuture Enterprise Credit. Responsibilities include performing quality assurance on outsourced partners, handling appeals, supporting system enhancements, and managing stakeholder coordination. The ideal candidate will possess up to 5 years of relevant experience in grants, operations, or system development, along with strong analytical and communication skills.
Responsibilities
- Perform quality checks on outsourced service partners
- Handle appeals and coordinate with stakeholders
- Support system enhancements and SOP reviews
- Extract data, collate reports, and manage ad hoc duties
Required Skills
- Up to 5 years of relevant experience in grants, operations, or system development
- Knowledge of SkillsFuture Grants and CET (preferred)
- Good analytical and problem-solving skills
- Strong verbal and written communication skills
- Proficiency in word processing, spreadsheet, and presentation tools
Job Details
What you will be working on
Reporting to the team lead, the incumbent is required to support the team in the administration and day-to-day operations of the SkillsFuture Enterprise Credit (SFEC).
Responsibilities:
· Quality Assurance of Outsourced Service Partner
o Perform quality checks on the outsourced service partner, including sampling checks to ensure the service provider adheres to Standard Operating Procedures (SOPs) and complies with processing and policy requirements.
· Appeals Handling and Stakeholder Coordination
o Handle appeals that require investigation, coordinating with relevant internal and external stakeholders to ensure timely and fair resolution.
· System Enhancement Support
o Assist in implementing enhancements to the systems used for credit disbursement and recovery.
· SOP Review and Work Instructions
o Assist in the review of Standard Operating Procedures (SOPs) and issue work instructions to ensure operational processes remain current, accurate and aligned with policy requirements.
· Stakeholder Engagement
o Support stakeholder engagement activities with training providers and other partners to facilitate effective communication and maintain productive working relationships.
· Data Extraction, Collation and Reporting
o Assist with data extraction, collation, and basic analysis to support reporting and operational needs, contributing to evidence-based decision-making within the division.
· Ad Hoc Duties
o Support divisional and organisational projects, initiatives, and other assigned tasks as required, demonstrating adaptability and a collaborative mindset.
Requirements:
Possess the required competencies to execute the job duties proficiently.
Up to 5 years of relevant work experience in grants, operations or system development.
Knowledge of SkillsFuture Grants and Continuous Education Training (CET) and industry experience are an advantage.
Good analytical and problem-solving skills.
Good verbal and written communication skills, including stakeholder management and presentation skills.
Ability to work independently, within a team, and across teams with good interpersonal skills and adaptability to a fast-paced work environment.
Proficient in word processing, spreadsheet, and presentation applications.