Operation Administration Manager
Job Summary
The Operation Administration Manager will oversee general office operations, course scheduling, and stakeholder coordination within an education and training environment. This role involves managing trainer assignments, providing IT and customer support to trainees, and ensuring efficient day-to-day administrative processes. Additionally, the manager will support business innovation initiatives, report preparation, and financial administrative tasks like fee collections.
Responsibilities
- Coordinate course schedules and trainer assignments
- Manage general office administration and SOP improvement
- Provide IT and customer support to trainees
- Prepare monthly reports and business reviews
- Handle fee collections and claims
Required Skills
- GCE A Level/Diploma or higher
- Excellent English communication skills
- Microsoft Office proficiency
- Leadership and team management skills
- Previous operations or WSQ administration experience
Job Details
Responsibilities:
- Provide overall support for operations, co-ordination, and general office administration through a variety of tasks related to organization and communication.
- Scheduling Courses and Coordination.
- Plan and improve SOP.
- Plan and scheduling trainers and assignments.
- Co-ordinating with Trainers and stakeholders.
- Provide Training for new Trainers.
- Provide Customer service, support, and guide to trainees enquiries.
- Provide Simple IT support to trainees and stakeholders.
- Plan and organise regular business reviews.
- Assist in preparation of monthly report and update meeting with senior management.
- Develop and maintain a filing system.
- Provide support in project research work.
- Assist in the planning and organising of eco-system, internal engagements, and transformation initiatives.
- Assist in commercialisation of products and solutions.
- Provide support in the marketing and promotions of the Business Innovation Centre.
- Provide after course and during course support.
- Able to follow up with claims and collection of fee.
- Able to travel to branches to branches.
- Able to ensure a smooth day to day operations process.
- Simple Book-Keeping.
Requirements:
- Minimum GCE A Level/Diploma in any discipline.
- Good communication skills and with an excellent command of English.
- Proficient in Microsoft Office.
- Proactive and with a positive mentality, creative with excellent presentation, communication, negotiation, and interpersonal skills.
- Able to work independently and as well as a team player.
- Able to lead the team and have good initiative.
- Prior operations and office administration experience preferred.
- Prior to WSQ claim and operation experience preferred.