Fragrance Experience Manager
Job Summary
The Fragrance Experience Manager drives retail excellence across a portfolio of luxury fragrance and make-up brands. The role focuses on elevating in-store client experiences and building Beauty Advisor capability through expert olfactory and artistry education. This position operates with a split of 70% fragrance and 30% make-up focus.
Responsibilities
- Design and deliver olfactory education and training programs
- Lead in-store fragrance events and VIP client experiences
- Develop and mentor internal fragrance and make-up champions
- Conduct make-up artistry workshops and masterclasses
- Monitor market trends and manage brand storytelling
Required Skills
- 6+ years luxury beauty retail experience
- Expert-level olfactory and fragrance knowledge
- Professional make-up artistry skills
- Field training and coaching proficiency
- Travel retail service environment experience
Job Details
Key Responsibilities:
Fragrance Education & Client Experience (~70%):
- Olfactory Education & Training Delivery: Design and deliver fragrance education programmes covering olfactory fundamentals, brand heritage, and consultation techniques. Conduct in-store coaching, masterclasses, and sensory workshops. Develop and implement a train-the-trainer programme to certify Beauty Advisors as internal fragrance education champions.
- Fragrance Storytelling & Brand Culture: Translate complex fragrance narratives into compelling client conversations. Lead new launch education, including briefings and storytelling tools. Monitor market trends and competitor activity to keep content current.
- Elevated Client Experience & Activations: Champion personalized fragrance consultation and a fragrance wardrobe philosophy to drive loyalty. Design and deliver VIP client fragrance experiences and lead in-store fragrance events to ensure retail environment meets standards.
Make-Up Artistry & Education (~30%):
- Make-Up Artistry Training, Talent & Community: Deliver make-up artistry training covering complexion, eyes, lips, and sculpting. Identify and nurture high-potential make-up talents and animate the Make-Up Expert community. Implement a train-the-trainer approach to sustain artistry standards and ensure team readiness for product launches.
- Make-Up Activations & Events: Lead consumer-facing masterclasses, seasonal look workshops, and artistry events. Contribute to artistry education materials used across retail and digital channels.
Required Profile:
- Minimum 6 years in field education, retail training, or artistry within luxury or prestige beauty.
- Demonstrable expertise in fragrance retail (olfactory knowledge, client consultation).
- Strong make-up artistry skills across all categories and complexions.
- Experience managing multi-brand portfolios in a field education context preferred.
- Prior exposure to Travel Retail environments and service protocol development is a plus.