Technical Manager

Responsibilities: - Scope and design technical solutions to meet customer requirements and optimize system architecture support. - Assess customer needs and recommend appropriate audiovisual and networking integration solutions. - Collaborate with sales teams to respond to RFI/RFQ/RFP and achieve assigned sales targets. - Provide technical consultation and training to customers and internal teams on integration services. - Identify and pursue additional business development opportunities within existing customers. - Monitor and support technical solutions throughout sales and post-sales phases to ensure customer satisfaction. - Manage projects to deliver solutions aligned with customer expectations and initial proposals. - Make timely decisions to resolve technical issues and provide immediate solutions. - Attend client meetings to address project and maintenance issues and respond promptly to communications. - Troubleshoot and perform technical rectifications on-site for maintenance contracts under 24/7 SLA requirements. - Perform hands-on tasks including climbing cat ladders for video wall display installation and maintenance. - Configure and design videowall systems; assist in project implementation including cable laying and hardware/software installation. - Ensure warranty and extended warranty registrations are processed promptly. - Continuously learn and apply new technologies related to audiovisual and networking solutions. - Demonstrate strong communication skills and adaptability in dynamic environments. - Exhibit high emotional intelligence to manage client and team interactions effectively. - Perform other daily assigned tasks as required. Required competencies and certifications: - Must have knowledge of audiovisual systems with emphasis on visualization integration. - Must have basic networking knowledge including TCP/IP and UDP protocols. - Must be physically capable of hands-on work including climbing ladders for installations. - Must have skills and knowledge to perform troubleshooting and technical rectification on site. - Must provide maintenance support as per SLA, including 24/7 availability for maintenance contracts. Preferred competencies and qualifications: - Diploma or Bachelor’s Degree in Electronics Engineering, IT, or relevant field. - Experience of 3-5 years in command center environments working with video wall systems and audiovisual maintenance. - Knowledge of configuring and hardening network switches or PCs, IT software applications, and UI creation. - Experience troubleshooting and repairing projectors. - Ability to work independently with minimal supervision. - Strong communication and interpersonal skills. - Proficiency in English (spoken and written). - Commitment, self-motivation, energy, teamwork, responsibility, initiative, and positive work attitude.