Customer Service Reservations Executive
Job Summary
The Customer Service Executive manages end-to-end air freight reservation operations to ensure efficient shipment handling. Responsibilities include coordinating with airlines and stakeholders, monitoring capacity, and providing timely updates to customers. This role is open to fresh graduates, with on-the-job training provided.
Responsibilities
- Manage air freight bookings and cargo space
- Coordinate with airlines, vendors, and customers
- Monitor shipments and resolve operational issues
- Maintain accurate shipping documentation and system records
Required Skills
- Logistics/Supply Chain qualification
- Air freight operations knowledge
- Freight management software proficiency
- Strong communication and coordination
Job Details
Job Descriptions:
- Booking & Space Reservation: Arrange and secure cargo space with airlines and co-loaders; monitor carrier schedules and capacity to ensure timely departures; negotiate competitive freight rates; confirm bookings and communicate flight details.
- Customer Service & Shipment Coordination: Respond promptly to customer inquiries regarding schedules, booking status, transit times, and service options; provide shipment updates, handle delays, and resolve service issues; maintain strong relationships through proactive communication.
- Documentation & System Management: Verify booking information and shipping instructions; prepare and update records in the freight management system; ensure data and rates are accurately recorded; coordinate documentation requirements with customers and overseas agents.
- Carrier & Vendor Management: Liaise with airlines and co-loaders regarding space allocation; monitor carrier performance; ensure adherence to export regulations and airline policies; prepare billing and job closure documentation.
- Operational Support: Support process improvements and carry out ad-hoc duties.
Requirements:
- Diploma or equivalent in Logistics, Supply Chain, or related field.
- Preferred experience with Sysfreight or Cargowise.
- Prior experience in air freight operations or customer service is preferred (Fresh graduates are welcome; training provided).
- Familiarity with air freight processes and compliance.
- Strong communication, coordination skills, and attention to detail.
- Proficient in Microsoft Office and freight management systems.
- Ability to work independently and in a fast-paced team environment.