Associate Consultant

Job Duties: - Ensuring a high level of quality in the services and deliverables provided by the company. - Involved in the quality assurance and service level agreement of maintenance projects. - Actively assisting maintenance customers to monitor issues, changes, and handle queries they have. - Work with the technical team to ensure that all fixes for maintenance projects are delivered on time. - Manage and ensure timely delivery of projects. - Liaising with clients to discuss and identify their project requirements. - Evaluate and resolve any discrepancies and problems that arises during project delivery. - Actively engaging customers to find out their level of satisfaction with the services provided. - Initiate processes to improve the service level provided by the company. - Analyze, remove, and proactively prevent roadblocks across team to meet quality standards, project milestones, and business objectives. - Ensure project output consistently meets requirements and standards. - Outstanding candidates will be groomed and trained for management role, to lead a team in the future. Qualifications and Skills: - Minimum Degree in Information Technology, Computer Science or equivalent. - Preferably at least 1 year of experience in IT Software or related field. - Certifications in Project Management are advantageous. - Working knowledge in MS Office, Project Management and Visio. - Able to handle multiple tasks/projects simultaneously. - Customer-oriented person with excellent communication skills, both written and verbal.