Customer Service Advisor Automotive
Job Summary
We are looking for a dedicated Customer Service Advisor to join our customer-centric team. The role involves managing customer bookings, enquiries, and service requirements to ensure high levels of satisfaction. You will work in a dynamic environment where you are expected to continuously adapt and apply new technical knowledge to deliver excellent service.
Responsibilities
- Manage customer bookings, enquiries, and complaints.
- Translate vehicle service needs into accurate quotations.
- Follow up with workshop operations and keep customers updated.
- Promote service packages and downstream products.
- Evaluate and improve service practices and processes.
Required Skills
- GCE 'O' Levels or NITEC in Automotive Technology.
- Minimum 2 years of automotive customer service experience.
- Excellent verbal and written communication skills.
- Strong stakeholder management and problem-solving abilities.
- Commitment to high customer satisfaction standards.
Job Details
Responsibilities:
- Attend to customers’ requests for bookings, enquiries and complaints through various channels, in a timely manner.
- Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement.
- Promote service packages and downstream products effectively.
- Build sustainable relationships and trust with the customers and really committing to increase customers' engagement level.
- Follow-up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles.
- Provide accurate and valid information with appropriate solutions and alternatives to handle customers' requirements and complaints.
- Capture customers’ feedback on the service levels, and present findings for Management’s review.
- Assist the Customer Service Manager in evaluating and improving the current practices and processes. Ensure compliance with company policies and safety regulations.
Requirements:
- GCE ‘O’ Levels / NITEC in Automotive Technology.
- At least 2 years of customer service experience preferably in the automotive industry.
- Strong inclination to achieve customer satisfaction through delivering excellent service.
- Excellent communication skills and enjoys interacting with multiple stakeholders to derive solutions for customer issues.