Customer Service Officer

Employment Type: 9 Month Contract Work Location: 2 College Avenue West, #01-03 (Stephen Riady Centre), Singapore 138607 Salary: $2,760 Working Hours: Mon-Fri, Office Hours Engagement Period: 1 Jan 2027 - 30 Sep 2027 Job Description Objective: We are seeking a dedicated and customer-focused Customer Care Officer to support admissions and scholarship-related enquiries for a period of six months. The role involves handling a high volume of enquiries while delivering exceptional customer service through multiple communication channels. Key Responsibilities: - Manage admissions and general scholarship enquiries via Salesforce (email) and Zoom Workplace (calls). - Provide prompt, accurate, and professional responses to prospective applicants, parents, and members of the public. - Advise on admissions procedures, requirements, timelines, and scholarship matters based on approved information and guidelines. - Escalate complex or sensitive cases to the appropriate parties when necessary. - Maintain high service standards while handling a high volume of enquiries in a fast-paced environment. - Stay updated on admissions and scholarship information to ensure accurate and consistent communication. - Attend to walk-in enquiries when required. - Perform any other ad-hoc duties as assigned. Requirements Education: Diploma or Degree in any discipline. Experience: - Minimum 3-5 years of experience in customer service, contact centre operations, or a related customer-facing role. - Prior experience in a contact centre, customer service, or education environment is preferred. - Experience handling high volumes of calls and emails in a fast-paced environment. Key Competencies: - Excellent verbal and written communication skills in English. - Ability to speak Mandarin is highly preferred to support Mandarin-speaking callers. - Strong customer service orientation with the ability to handle enquiries professionally and empathetically. - Strong multitasking skills and ability to work effectively under pressure. - Adaptable, proactive, and able to manage high enquiry volumes efficiently. Technical Skills: - Proficient in Microsoft Office applications, particularly: Outlook, Excel, PowerPoint, Teams - Comfortable using case management and communication platforms such as: Salesforce, Zoom Workplace - Strong written communication and documentation skills. Additional Requirements: - Applicants must not be current NUS admissions applicants, current NUS offer holders, or individuals with a reserved programme at NUS. - Applicants who graduated from a junior college, polytechnic, or local autonomous university must have completed their studies at least 3 years ago.