Maths Centre Support Executive
Job Summary
The Field Support Executive oversees the setup, operational planning, and logistics for new maths centres. You will provide on-site training and guidance to franchisees and centre staff to ensure compliance with operational standards. Additionally, you will handle parent engagement and coordinate communications between franchisees and HQ.
Responsibilities
- Manage new centre setup and logistics
- Develop and implement operational SOPs
- Conduct on-site franchisee training
- Monitor centre compliance and standards
- Handle parent enquiries and enrolment support
Required Skills
- Diploma or Degree qualification
- Experience in centre operations
- Knowledge of education/tuition sector
- Willingness to work weekends
- Strong communication skills
Job Details
Position title: Field Support Executive
Location: Somerset
Working Days: 5-day (including Sat & Sun)
Working Timing: Start work at 10AM; Weekday end at 6PM/630PM/7PM; Saturday end at 5PM & Sun End at 430PM
Key Responsibilities:
- Lead the setting up of new centres, overseeing all aspects of operational planning, logistics, and staffing to ensure a smooth and successful launch.
- Support development of SOP for setting up new centre with the goal of using these guidelines for future franchise training and expansion.
- Provide on-site support during centre opening and initial operations to ensure smooth rollout.
- Support the implementation and daily running of centre programmes.
- Conduct training and on-site guidance for franchisees and centre staff on programme delivery and operational procedures.
- Carry out regular centre visits to check programme delivery, operational standards, and compliance requirements.
- Support parent engagement, including programme explanation, enrolment support, and handling routine enquiries when needed.
- Coordinate day-to-day matters between franchisees and HQ and submit basic visit or progress reports.
- Perform other duties as assigned by management.
Requirements:
- Diploma or Degree in a relevant field.
- Experience in education, training, or centre operations is preferred.
- Familiarity with tuition or enrichment centre operations is an advantage.
- Conduct on-site operational support and training activities for franchisees and engaging with parents.
- Willing to perform field-based work, including centre visits and weekend support.