Sales Engineer
Job Summary
The Sales Engineer drives international business growth by combining technical expertise in smart curtain systems with sales and digital marketing strategies. The role involves developing new markets in regions like Europe and the USA, providing technical support to overseas clients, and managing distributor relationships. Additionally, the candidate will execute digital marketing campaigns to promote product solutions across social media platforms.
Responsibilities
- Develop new business in international markets
- Provide technical support for smart curtain systems
- Manage distributor and client relationships
- Execute digital marketing and social media campaigns
- Frequent international business travel
Required Skills
- Engineering, Mechatronics, or Automation degree
- Experience in smart home/automation systems
- Proficiency in digital marketing/social media
- Strong technical communication skills
- Ability to travel internationally frequently
Job Details
### Key Responsibilities
**1. Sales & Business Development**
- Identify and develop new business opportunities in Europe, Australia, New Zealand, the USA, and other target regions.
- Meet revenue targets through proactive sales strategies, distributor engagement, and market expansion.
- Conduct sales presentations, product demonstrations, and technical consultations with clients.
- Prepare commercial proposals, quotations, and contract terms in coordination with management.
**2. Technical Expertise & Product Support**
- Understand smart curtain and blinds systems—including motors, automation, electrical requirements, and installation methods.
- Provide pre-sales and post-sales technical support to overseas customers, installers, and partners.
- Communicate customer technical requirements to internal teams (production, R&D, engineering).
- Troubleshoot product and system issues, either remotely or during overseas visits.
**3. Client Relationship Management**
- Build strong relationships with retailers, wholesalers, interior designers, project contractors, and automation integrators.
- Maintain regular communication with overseas clients to ensure high satisfaction and timely support.
- Gather customer feedback to support product improvement and new product development.
**4. Digital Marketing & Online Presence**
- Manage and grow the company’s presence on LinkedIn, Facebook, TikTok, Instagram, and other digital platforms.
- Create and post technical content, product videos, project showcases, and customer success stories.
- Support digital lead generation campaigns and respond to incoming online enquiries.
- Collaborate with marketing to align product promotions and branding globally.
**5. Overseas Travel & On-Site Support**
- Travel frequently to Europe, Australia, New Zealand, USA, and other regions for client meetings, product training, project support, and trade shows.
- Represent the company professionally in international events and client engagements.
**6. Reporting & Coordination**
- Prepare regular sales reports, market analysis, and competitor insights.
- Coordinate closely with production, logistics, and planning teams to ensure timely order fulfilment.
- Provide management with updates on sales progress, customer requirements, and project timelines.
### Job Requirements
- Diploma or Degree in Engineering, Mechatronics, Electrical, Automation, or relevant field.
- Experience in smart home, automation, blinds/curtain systems, or related industries is an advantage.
- Strong technical understanding and ability to explain engineering concepts to non-technical clients.
- Digital marketing and social media experience (LinkedIn, Facebook, TikTok, Instagram).
- Good communication, presentation, and customer-facing skills.
- Willingness to travel frequently overseas (Europe, Australia, New Zealand, USA, etc.).
- Able to work independently, manage overseas schedules, and handle multicultural clients.
- This role reports directly to Director.