SMB Solutions Architect
Job Summary
As an SMB Solutions Architect, you will act as a trusted advisor to small and mid-sized customers in North America, guiding them through technical evaluations of the GitLab DevSecOps platform. You will partner with Account Executives to design solutions, conduct discovery and demos, and support the full customer lifecycle. Your role is critical in helping customers achieve their business outcomes while driving technical wins and platform adoption.
Responsibilities
- Conduct technical discovery, demos, and workshops
- Manage proofs of concept and technical evaluations
- Collaborate with sales on account strategy
- Develop reusable technical assets and templates
- Advise customers on DevSecOps best practices
Required Skills
- DevSecOps & CI/CD expertise
- Technical Pre-sales experience
- Cloud computing knowledge
- Strong communication & presentation skills
- Source control tooling proficiency
Job Details
### Overview of this role
As an SMB Solutions Architect, you'll help small and mid-sized customers in North America understand how GitLab's artificial intelligence-powered DevSecOps platform can support both technical goals and business outcomes across the full software development lifecycle. You'll act as a trusted advisor during technical evaluations, guide customers through solution design and adoption, and partner closely with Account Executives and cross-functional teams to connect customer needs with GitLab's platform strategy.
### What you’ll do
- Guide technical discovery, demos, workshops, and validation activities that show how GitLab supports customer requirements across planning, development, security, deployment, and monitoring.
- Coordinate the technical evaluation process as the directly responsible individual for proofs of concept, proofs of value, solution design, and technical responses for tenders or audits.
- Collaborate with Small and Mid-Market Account Executives and regional sales teams in North America to shape account strategies for new business and expansion opportunities.
- Advise customers on modern software development, continuous integration, continuous deployment, security, cloud, and DevSecOps practices.
- Build tailored demos, reference architectures, talk tracks, and presentation materials that support active Small and Mid-Market evaluations.
- Support Account Executives with technical discovery guidance, objection handling, and evaluation planning.
- Develop reusable technical workflows, including pre-built projects, continuous integration and continuous deployment templates, and proof of value starting points.
- Share customer feedback, use cases, and competitive insights with product management, engineering, sales, and marketing.
### What you’ll bring
- Proficiency with the end-to-end software development lifecycle, including DevSecOps practices and continuous integration and continuous deployment workflows.
- Hands-on experience with GitLab or comparable source control, continuous integration and continuous deployment tooling, and collaboration platforms.
- Practical knowledge of cloud computing, deployment patterns, security concepts, and operational considerations.
- Ability to guide technical evaluations, including proofs of concept, proofs of value, workshops, value stream assessments, and technical contributions to tenders or audits.
- Skill in explaining technical concepts clearly to both practitioners and senior business or technical stakeholders.
- Experience building trusted relationships with customers and acting as their advocate.
- Interest in improving technical evaluation quality and efficiency through practical reusable assets, templates, and demo environments.