IT Desktop Support
Job Summary
We are seeking an Executive IT Desktop Support Specialist with at least 4+ years of experience in hardware, software, and network support. The ideal candidate will handle computer incidents, troubleshoot systems, and provide good customer service. A Diploma in Information Technology or equivalent is required.
Responsibilities
- Handle and resolve computer hardware and software incidents and requests
- Install, troubleshoot and support computer hardware, software, and peripherals
- Provide updates on tasks assigned in a timely manner
- Participate in projects related to the DSS field of work
Required Skills
- Diploma in Information Technology or equivalent
- 4+ years of experience in desktop, laptop, mobile device, and network support
- Experience with Win7, Win10, SharePoint, Microsoft software, iOS, VDI, and VPN
- Good customer service and communication skills
Job Details
Executive IT Desktop Support Specialist (DSS)
- Have at least a Diploma in Information Technology or equivalent in relevant discipline or higher degree.
- Familiar with Level Support and its escalation as well as providing incident reports or other reporting on a timing matter on both hardware and software.
- Have at least 4+ years of experience desktop, laptops, mobile device, network, scanner, printer, or other peripherals support.
- Able to Handle and resolve computer hardware and software incidents and requests.
- Able to install, troubleshoot and support Computer hardware and software includes desktop computers, laptops, mobile devices, monitors, keyboards, printers and scanners.
- Experience with troubleshooting Win7, Win10, SharePoint, Microsoft software, iOS, VDI, VPN, networking, scanner, printer and other peripherals a plus
- Able to participate in any projects related to the DSS field of work
- Able take on tasks or work on ad hoc requests or assignments
- Ability to Provide updates on tasks assisgned on a timely matter
- Able to Particiate on projects related to the DSS field of work
- Must adhere to company policies /guidelines.
- Good customer service and communication skills.