IT Desktop Support Specialist
Job Summary
The IT Desktop Support Specialist will be responsible for providing technical support for hardware, software, and network issues. The role involves managing incidents, troubleshooting various peripherals, and assisting with project-based tasks. Candidates should possess strong technical skills and excellent customer service abilities to ensure timely resolution of IT requests.
Responsibilities
- Manage and resolve hardware/software incidents
- Install and troubleshoot peripherals
- Provide timely project status updates
- Handle ad-hoc technical support requests
Required Skills
- 4+ years desktop support experience
- Hardware/Software/Network troubleshooting
- Knowledge of Win10, SharePoint, VPN, VDI
- Excellent communication skills
Job Details
Executive IT Desktop Support Specialist (DSS)
Key Responsibilities:
- Familiar with Level Support and its escalation as well as providing incident reports or other reporting on a timing matter on both hardware and software.
- Handle and resolve computer hardware and software incidents and requests.
- Install, troubleshoot and support Computer hardware and software includes desktop computers, laptops, mobile devices, monitors, keyboards, printers and scanners.
- Participate in any projects related to the DSS field of work.
- Take on tasks or work on ad hoc requests or assignments.
- Provide updates on tasks assigned on a timely matter.
Requirements:
- At least a Diploma in Information Technology or equivalent in relevant discipline or higher degree.
- At least 4+ years of experience in desktop, laptops, mobile device, network, scanner, printer, or other peripherals support.
- Experience with troubleshooting Win7, Win10, SharePoint, Microsoft software, iOS, VDI, VPN, networking, scanner, printer and other peripherals is a plus.
- Good customer service and communication skills.