IT Onsite Engineer
Job Summary
The IT Onsite Engineer provides hardware and software support for end-users and corporate clients. This role involves troubleshooting, system installations, and managing service cases through a ticketing system. Candidates will receive training and must be comfortable with island-wide travel.
Responsibilities
- Provide IT hardware/software support
- Troubleshoot and diagnose failures
- Install OS, firmware, and BIOS
- Manage cases via ticketing system
- Coordinate with team for timely job completion
Required Skills
- Minimum O levels
- Basic hardware knowledge
- Basic software knowledge
- Willingness to travel island-wide
Job Details
12 Months Contract (Renewable based on performance). Entry level is welcome as training is provided.
Responsibilities:
- To provide IT hardware service and support on desktops, laptops for end users and corporate customers.
- Provide timely update to customers on service appointment, service status till closure of the services incidents.
- Ensure proper parts handling and movement within the team during transit to customers.
- Support and troubleshooting which includes diagnosis of hardware and software failures or problem.
- Install Operation system, firmware, and bios.
- Handles and manages end-user from end to end.
- Handling, resolving, and keeping track of assigned cases through ticketing system.
- Work closely with dispatchers, leads and supervisor to ensure all jobs are completed and closed timely.
- Attend new product training via Web based training.
Requirements:
- Minimum ‘O’ levels holders.
- Possesses basic hardware and software knowledge.
- Must be willing to travel island wide daily (roaming role), transport cost shall be reimbursed.