Programme Management Support Executive
Job Summary
We are seeking a detail-oriented and organized individual to support training administration and learning operations for an outsourced project. The role involves coordinating course registrations, maintaining learning records, and managing e-learning accounts. You will also be responsible for preparing reports, handling email communications, and supporting general programme management activities.
Responsibilities
- Coordinate training programmes and course registrations
- Maintain learning records and e-learning platforms
- Prepare data reports and process invoices
- Manage stakeholder communication and enquiries
Required Skills
- HR/L&D administration experience
- Microsoft Office (Excel/Pivot Tables)
- Strong communication skills
- LMS/Workday proficiency
Job Details
Key Responsibilities:
- Provide administrative and operational support for training programmes, learning activities, and course coordination.
- Manage end-to-end course registrations, confirmations, withdrawals, deferments, postponements, and cancellations for internal and external training programmes.
- Liaise with training providers, vendors, internal stakeholders, and staff on training-related matters and enquiries.
- Monitor course attendance, completion status, and post-training evaluations.
- Review and process training-related invoices and supporting documents accurately and within timelines.
- Support administration of learning systems and e-learning platforms, including account creation and maintenance.
- Monitor completion of mandatory e-learning modules and follow up with staff where required.
- Extract, consolidate, and format learning data and reports using Microsoft Excel.
- Prepare regular reports and submissions for management and stakeholders.
- Create and disseminate course communications and email broadcasts.
- Manage shared email inboxes and respond to staff enquiries in a timely and professional manner.
- Support coordination of training logistics, including venue arrangements and refreshments where required.
- Review existing workflows and suggest process improvements to enhance operational efficiency and service quality.
- Maintain proper documentation and administrative records.
- Provide general administrative support for learning and development activities as assigned.
Requirements:
- Diploma or GCEA Level qualification from a recognised institution
- Minimum 5 years of relevant experience in HR administration, coordination, learning and development support, or related functions.
- Strong verbal and written communication skills with good interpersonal and customer service abilities.
- Able to manage multiple tasks effectively in a fast-paced environment and work within tight timelines.
- Resourceful, proactive, self-motivated, and able to work both independently and collaboratively in a team environment.
- Proficient in digital tools and applications, including Microsoft Office (Excel, PowerPoint, Word), Microsoft Teams, and Zoom.
- Knowledge of Excel functions such as VLOOKUP and Pivot Tables will be an advantage.
- Familiar with design tools such as Canva or PowerPoint for creating simple communications materials
- Familiar with Workday, Learning Management Systems(LMS), or similar HR/enterprise systems
Job Details:
- Job Type: Full-time, Contract
- Contract Period: 24 months
- Working Time: Monday to Friday, 8.30am to 6.00pm