Programme Management Support Executive

Key Responsibilities: - Provide administrative and operational support for training programmes, learning activities, and course coordination. - Manage end-to-end course registrations, confirmations, withdrawals, deferments, postponements, and cancellations for internal and external training programmes. - Liaise with training providers, vendors, internal stakeholders, and staff on training-related matters and enquiries. - Monitor course attendance, completion status, and post-training evaluations. - Review and process training-related invoices and supporting documents accurately and within timelines. - Support administration of learning systems and e-learning platforms, including account creation and maintenance. - Monitor completion of mandatory e-learning modules and follow up with staff where required. - Extract, consolidate, and format learning data and reports using Microsoft Excel. - Prepare regular reports and submissions for management and stakeholders. - Create and disseminate course communications and email broadcasts. - Manage shared email inboxes and respond to staff enquiries in a timely and professional manner. - Support coordination of training logistics, including venue arrangements and refreshments where required. - Review existing workflows and suggest process improvements to enhance operational efficiency and service quality. - Maintain proper documentation and administrative records. - Provide general administrative support for learning and development activities as assigned. Requirements: - Diploma or GCEA Level qualification from a recognised institution - Minimum 5 years of relevant experience in HR administration, coordination, learning and development support, or related functions. - Strong verbal and written communication skills with good interpersonal and customer service abilities. - Able to manage multiple tasks effectively in a fast-paced environment and work within tight timelines. - Resourceful, proactive, self-motivated, and able to work both independently and collaboratively in a team environment. - Proficient in digital tools and applications, including Microsoft Office (Excel, PowerPoint, Word), Microsoft Teams, and Zoom. - Knowledge of Excel functions such as VLOOKUP and Pivot Tables will be an advantage. - Familiar with design tools such as Canva or PowerPoint for creating simple communications materials - Familiar with Workday, Learning Management Systems(LMS), or similar HR/enterprise systems