Assistant Operations Technology Manager
Job Summary
This role involves supporting internal IT needs, including user onboarding, Microsoft 365 administration, and endpoint security management. The position also oversees office network support, hardware procurement, and vendor management. Additionally, the candidate will assist with physical office security, business continuity planning, and various operational administrative initiatives.
Responsibilities
- Manage internal IT support and end-user onboarding
- Administer Microsoft 365 and endpoint security via Intune
- Monitor office network and IT asset procurement
- Oversee physical office security and business continuity
Required Skills
- Microsoft 365 & Azure AD administration
- IT troubleshooting & End-user support
- Endpoint security (Microsoft Defender/Intune)
- Network & AV equipment management
Job Details
Responsibilities:
- Support internal IT needs: Primary point of contact for end-user computing – user on/off boarding, troubleshooting, and training.
- Microsoft 365 tenant administration (Office, Teams, Exchange, Azure AD, etc).
- Monitoring of FFH users/endpoints operational security and compliance via Microsoft Intune.
- Manage Microsoft Defender (phishing, malware, risky sign-ins), implement Safe Links, Safe Attachments, and security hardening, investigate alerts and suspicious activities.
- First level support for office network (Corp & Guest wi-fi networks, router admin, VPN admin).
- Procurement/management of IT assets such as laptops and mobile devices.
- Liaise with and manage 3rd party IT software/hardware/services vendors.
- Support and troubleshoot audio visual equipment such as projectors, AV systems.
- Support with regular IT subscriptions invoice reviewing and payment process.
- Ad hoc support on internal FFH IT projects.
Operations Responsibilities:
- Premises and physical security – CCTV and access card system monitoring and administration.
- Business Continuity measures planning and execution.
- Ad hoc support on internal FFH Operational/Admin initiatives.