Senior Social Service Executive
Job Summary
The SHECARES Centre is hiring permanent Social Service Executives and Senior Social Workers to provide trauma-informed support to survivors of online harms. Responsibilities include direct case management, crisis intervention, and coordinating holistic care with community partners. Senior roles will also oversee complex cases and mentor junior staff to ensure high-quality service delivery.
Responsibilities
- Provide direct trauma-informed case management and crisis intervention.
- Coordinate care pathways with legal, medical, and community partners.
- Manage client appointments, case documentation, and centre operations.
- Conduct public education, outreach, and community engagement.
- Supervise and mentor junior staff (Senior role only).
Required Skills
- Degree in Social Work, Psychology, or Sociology.
- Minimum 2-5 years of case management experience.
- Bilingual (English and Mandarin, Malay, or Tamil).
- Strong crisis intervention and assessment skills.
- Trauma-informed and client-centred practice.
Job Details
Responsibilities:
1) Social Service Executive / Social Worker
- Case Management & Client Support: Provide direct support to clients via helpline and textline; conduct initial assessments and develop individualised care or intervention plans; coordinate referrals to legal, psychological, medical, and community services; guide clients through reporting processes with law enforcement and social media platforms; ensure proper case documentation and compliance with data protection requirements.
- Centre Operations: Coordinate appointments, client follow-ups, and daily workflow; assist in implementing operational procedures to ensure efficient service delivery.
- Partnerships, Community Engagement & Education: Participate in public education and outreach activities; collaborate with community partners to ensure holistic support; contribute to advocacy efforts and SHE’s research team.
2) Senior Social Service Executive / Senior Social Worker
- All responsibilities of the Social Service Executive role, plus:
- Case Management & Client Support: Oversee and manage complex cases ensuring trauma-informed and client-centred practice; provide guidance to staff and interns on case management and crisis interventions; conduct comprehensive assessments and coordinate multi-agency support.
- Centre Operations: Develop and implement operational procedures and service guidelines; monitor case trends to strengthen protocols; ensure a safe and professional environment.
- Partnerships, Community Engagement & Education: Represent the centre at inter-agency meetings and case conferences; coordinate holistic support with stakeholders; support the planning and delivery of public education and training sessions.
- Team Leadership: Supervise and mentor junior staff; contribute to reflective practice and service improvement; support the Centre Lead and Assistant Manager.
Requirements:
- Degree in Social Work, Psychology, Sociology, or a related discipline.
- Social Service Executive: Minimum 2 years’ experience in case management, preferably in victim support, trauma, or crisis intervention. Fresh graduates with the right disposition will be considered.
- Senior Social Service Executive: At least 5 years’ experience, with demonstrated ability to supervise others and manage complex cases.
- Strong ability to build trusting, therapeutic relationships.
- Able to manage sensitive information and respond to crises with calm professionalism.
- Experience supporting survivors of online harms is an advantage.
- Bilingual in English and Mandarin, Malay, or Tamil.
- Open to Singaporean and PR only.
Working Arrangement:
- Hybrid working arrangement.