Customer Service Officer
Job Summary
The Customer Service Officer will be responsible for processing orders, managing customer inquiries, and ensuring timely order fulfillment. The role involves close collaboration with sales and logistics teams to resolve issues and maintain high service quality. The candidate will also provide insights to management based on customer interactions to drive product and service improvements.
Responsibilities
- Process customer orders
- Handle customer inquiries
- Collaborate with sales and logistics
- Resolve customer complaints
- Maintain interaction records
Required Skills
- GCE N/O Levels
- Communication skills
- Multitasking
- Problem-solving
- Order processing software (SAP S4 preferred)
Job Details
Responsibilities:
- Process customer orders accurately and efficiently using our designated systems or software.
- Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.
- Collaborate closely with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies or issues that may arise.
- Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.
- Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.
- Continuously improve customer service procedures and processes to enhance efficiency and service quality.
- Provide insights and feedback to management based on customer interactions to improve products or services.
Requirements:
- Minimum GCE ‘N’ or ‘O’ Levels or its equivalent.
- Excellent communication skills (verbal and written) with a customer-centric approach.
- Ability to multitask and work effectively in a fast-paced environment while maintaining attention to detail.
- Problem-solving skills and the ability to handle challenging situations professionally.
- A proactive attitude with a commitment to delivering exceptional customer service.
- Proven experience in a customer service role preferably in the food service or hospitality industry.
- Strong proficiency in order processing software of systems; familiarity with SAP S4 is a plus.