Learning Centre Officer Manager
Job Summary
The Learning Centre Officer/Manager is responsible for driving customer acquisition and engagement by onboarding new parents and promoting coding programmes. This role involves maintaining strong parent relationships, coordinating student assessments with the teaching team, and handling administrative tasks. You will manage customer records in the CRM and oversee lead generation activities to ensure center growth.
Responsibilities
- Onboard new parents and promote coding programmes
- Drive customer engagement and lead generation
- Maintain parent relationships and manage CRM data
- Coordinate student assessments and follow-ups
Required Skills
- Strong communication skills
- Problem-solving ability
- Fast learner
- Proactive and adaptable
Job Details
Main Responsibilities:
- Support customer acquisition by onboarding new parents
- Promote and recommend suitable coding programmes
- Drive customer engagement through special programmes, competitions, and community events
- Build and maintain strong relationships with parents and act as their advocate
- Plan and execute lead generation activities (e.g. parent sharings, trial classes) and ensure class payments are collected
- Coordinate with teaching team on student assessments and follow up with parents for conversion
- Handle general administrative tasks (onboarding emails, data entry, research, data management)
- Maintain accurate and updated customer records in the CRM system
- Track student progress and manage ongoing parent relationships
- Other ad-hoc activities assigned
Requirements:
- Strong communication and problem solving skills
- Driven, fast learner, proactive and ability to work in a fast-paced environment