Application Support
Job Summary
Provide expert support and management for Treasury Credit Risk application systems, including infrastructure upgrades and troubleshooting. Collaborate with development teams and business users to implement enhancements and ensure seamless application performance. Deliver reliable Level 1 and Level 2 support while maintaining thorough documentation of issues.
Responsibilities
- Provide expert support for Treasury Credit Risk application systems
- Manage infrastructure upgrades and patching for UAT and Production
- Offer Level 1 and Level 2 support for production issues
- Collaborate with development team on application enhancements
- Communicate with business users to provide tailored support
- Ensure thorough documentation and resolution of issues
Required Skills
- Application Support
- Treasury Credit Risk Systems
- Infrastructure Upgrades
- Level 1 and Level 2 Support
- Problem Troubleshooting
- Technical Documentation
Job Details
Responsibilities:
- Provide expert support for Treasury Credit Risk application systems, including vendor and internally developed solutions.
- Manage infrastructure upgrades and patching for both UAT and Production environments.
- Offer Level 1 and Level 2 support for all production-related issues pertaining to the applications.
- Collaborate closely with the development team to implement application enhancements and improvements.
- Communicate effectively with business users to understand their needs and provide tailored support.
- Ensure thorough documentation, tracking, and resolution of issues, providing functional and technical support as required.
- Support operational implementation in production environments to ensure seamless application performance.