IT Consultant
Job Summary
The IT Consultant will ensure high-quality service delivery and manage maintenance projects. You will act as the primary liaison between clients and the technical team to resolve issues and meet project milestones. This role requires proactive communication to improve service levels and maintain high customer satisfaction.
Responsibilities
- Manage and deliver maintenance projects on time
- Liaise with clients to identify project requirements
- Monitor issues and handle customer queries
- Ensure project quality standards and milestones
- Improve service delivery processes
Required Skills
- Degree in IT, Computer Science or equivalent
- Minimum 3 years of IT software experience
- Proficiency in MS Office, Project Management tools, and Visio
- Excellent written and verbal communication skills
- Strong project management and problem-solving abilities
Job Details
Job Duties:
- Ensuring a high level of quality in the services and deliverables provided.
- Involved in the quality assurance and service level agreement of maintenance projects.
- Actively assisting maintenance customers to monitor issues, changes, and handle queries.
- Work with the technical team to ensure that all fixes for maintenance projects are delivered on time.
- Manage and ensure timely delivery of projects.
- Liaising with clients to discuss and identify their project requirements.
- Evaluate and resolve any discrepancies and problems that arises during project delivery.
- Actively engaging customers to find out their level of satisfaction with the services provided.
- Initiate processes to improve the service level provided.
- Analyze, remove, and proactively prevent roadblocks across team to meet quality standards, project milestones, and business objectives.
- Ensure project output consistently meets requirements and standards.
Qualifications and Skills:
- Minimum Degree in Information Technology, Computer Science or equivalent.
- Preferably at least 3 years of experience in IT Software or related field.
- Certifications in Project Management are advantageous.
- Working knowledge in MS Office, Project Management and Visio.
- Able to handle multiple tasks/projects simultaneously.
- Customer-oriented person with excellent communication skills, both written and verbal.