Client Service Executive Bank

JOB DESCRIPTION • Manage end-to-end onboarding processes for international Bank’s clients, including account opening and product activation. • Liaise with Relationship Managers and Client Service Manager to ensure all required documentation is accurate, complete, and compliant with regulatory standards (e.g., CRS, FATCA). • Make welcome calls to new clients, introduce the bank's services, and guide them through their onboarding steps. • Provide assistance to clients on using BANK digital platforms and accessing relevant banking services in Singapore. • Monitor onboarding progress, follow up on outstanding items, and escalate issues as needed for timely resolution. • Deliver a high standard of customer service while adhering to compliance and operational guidelines. Key Requirements • Diploma or Degree in Business, Finance, or a related field preferred. • Minimum 2 years of relevant experience in banking, client servicing, or onboarding roles. Exposure to private or priority banking clients is advantageous. • Strong communication and interpersonal skills. Multilingual candidates preferred (English, Mandarin, Bahasa Indonesia) due to diverse client base (Taiwan, China, Indonesia). • Familiarity with basic banking products, digital channels, and onboarding regulations. • Meticulous, client-focused, and a dependable team player. • Comfortable working in a fast-paced environment with high attention to service detail.