Bank Customer Service

Location: Islandwide, all near MRT, such as Parkway, Bedok, Woodlands, Yishun, Kovan and Punggol Contract Duration: 12 months (renewable/convertible, subject to performance and headcount) Salary Range: $2,700 to $4,000 per month Working Hours: 5.5-day work week (Monday to Friday, plus half-day Saturday), approximately 40 hours per week Shifts between 8.30am and 6pm, depending on branch Closed on Sundays and Public Holidays Vacancies: 6 headcount Benefits: Entitled with 14 days Annual Leave, MOM-standard Medical and Hospitalisation Leave, insurance coverage, and completion/performance bonuses. About the Role A leading bank in Singapore is hiring Customer Service Representatives / Bank Tellers for its neighbourhood branches. You'll be the friendly face customers see when they walk in: you'll handle their banking transactions, answer their questions, and help them get comfortable with digital banking. You can choose a branch close to your home. It's a great chance to start or grow a career in banking. Key Responsibilities - Attend to walk-in customers and give them a warm, professional service experience. - Handle over-the-counter transactions, including cash deposits and withdrawals, quickly and accurately. - Assist with customer enquiries and make sure the bank's service standards are met. - Guide customers to alternative banking channels such as ATMs, self-service machines and mobile banking where suitable. - Introduce customers to the bank's products and services, and keep up to date with the latest products and processes. - Drive service excellence by managing customer wait times, resolving issues and handling feedback. - Escalate issues to management promptly when needed. - Follow all regulatory requirements and join daily service huddles with the branch team. Requirements - Customer service, retail, F&B or cash-handling experience is preferred (Banking experience will be having a high advantegeous) - Friendly and patient, with a strong service mindset - Accurate and detail-oriented when handling cash and transactions - Able to work on Saturdays (half day)