Customer Service Officer
Job Summary
Join a leading bank as a Customer Service Officer to serve as the first point of contact for general and transactional customer matters. This role requires managing inquiries across multiple channels in a fast-paced environment while adhering to service quality and risk standards. Candidates must be able to commit to rotating shifts and demonstrate strong problem-solving skills.
Responsibilities
- Respond promptly to customer inquiries across multiple channels
- Resolve customer requests and complaints effectively
- Promote digital banking services adoption
- Meet Key Performance Indicators (KPIs) and maintain service standards
Required Skills
- Prior customer service experience preferred
- Positive, patient, and resilient attitude
- Ability to work rotating shifts including weekends and holidays
- Strong multi-tasking and problem-solving skills
Job Details
Location: East Area– Changi Business Park
Contract Duration: 6 months (renewable/convertible based on performance)
Salary Range: $2,700 – $4,000
Working Hours: Operating hours are 8.30am – 8.30pm, on a 5-day work week with rotating shifts, Monday to Sunday, including public holidays. 40 hours per week.
Benefits: Entitle with 14 days Annual Leave, MOM-standard Medical and Hospitalization Leave, insurance coverage, and completion/performance bonuses
Another same role is available; for rotating afternoon shift, you will be entitled with another $1000 of allowance.
About the Role
Join a leading bank as a Customer Service Officer, where you'll be the first point of contact for customers reaching out on general and transactional matters. This role suits individuals who enjoy problem-solving, thrive in a fast-paced environment, and take pride in delivering consistently excellent service.
Key Responsibilities
- Maintain a positive, empathetic, and professional attitude toward customers.
- Respond promptly to customer inquiries on general and transactional matters.
- Communicate with customers through various channels (phone, email, chat, etc.).
- Acknowledge and resolve customer requests in a timely manner.
- Conduct customer outreach to encourage the adoption of digital banking services.
- Consistently deliver high-quality service to achieve total customer satisfaction, without compromising risk standards.
- Collaborate with internal stakeholders to resolve customer queries and requests.
- Multi-task effectively while speaking with customers and navigating multiple system application screens simultaneously.
- Consistently meet Key Performance Indicators (KPIs) without compromising quality of service.
- Adhere to professional standards of behaviour and conduct with customers and colleagues.
Requirements
- Prior customer service experience (bank industry) preferred, but entry-level/ other industry are welcome to apply.
- Positive attitude, patient, and resilient when handling customer queries or complaints.
- Able to commit to rotating shift work, including weekends and public holidays.