Chief Operating Officer
Job Summary
The Chief Operating Officer will oversee and manage all operational functions and training divisions. This role involves designing high-value training courses, maintaining regulatory accreditations, and ensuring compliance with industry standards. You will lead recruitment, drive operational efficiency, and manage partnerships with key regulatory authorities.
Responsibilities
- Manage operational functions across departments and training divisions
- Design and develop high-value training and certification programs
- Lead recruitment and performance management of trainers
- Ensure regulatory compliance and maintain accreditations
- Drive operational efficiency and business development initiatives
Required Skills
- 8-10 years senior operational leadership experience
- Expertise in WSQ framework and SSG compliance
- Proven track record in course development and accreditation
- Strong leadership in large-scale operations management
- Bachelor's degree in Engineering or related field
Job Details
Key Responsibilities
- Oversee and manage all operational functions across multiple departments and training divisions.
- Design, develop, and introduce new high-value training courses and advanced certification programs.
- Manage a broad portfolio of courses, including WSQ framework and SkillsFuture/SSG-funded training programs.
- Lead the recruitment, training, and performance management of trainers across various disciplines.
- Maintain current accreditations and pursue additional certifications with regulatory bodies (MOM, WSH Council, SSG, NEA, IRCA, NEBOSH, SCDF, NRC).
- Ensure full compliance with SSG audit requirements and uphold quality standards across all training delivery processes.
- Promote operational efficiency and drive continuous improvement initiatives throughout the organization.
- Manage and strengthen partnerships with SkillsFuture Singapore, regulatory authorities, and industry partners.
- Support business development initiatives and ensure high levels of client satisfaction.
- Work closely with regional teams to maximize the use of global resources and expertise.
Requirements
- Bachelor’s degree from a recognized university (Engineering or a related field).
- Minimum 8–10 years of experience in the education or training industry in senior operational leadership roles (COO, Director of Operations, VP Operations, etc.).
- Proven leadership experience managing operations across multiple departments and large trainer networks across diverse subject areas.
- Demonstrated success in managing large-scale operations (organizations with 50+ employees or revenue exceeding $10 million).
- Extensive operational knowledge across key areas including course development, training delivery, quality assurance, trainer management, and accreditation processes.
- Strong expertise in course development, with a proven track record in launching high-value and advanced certification programs.
- Strong understanding of accreditation requirements, regulatory compliance (e.g., SSG, MOM, and related bodies), and WSQ frameworks.
- Solid commercial awareness with a good understanding of the economics of training businesses.