Programme Manager Associate

Contract period: November 2026 - April 2027 About The Job As part of Generation Singapore, the Programme Manager/Associate will join a fast-paced, collaborative team dedicated to creating impact for jobseekers in Singapore. They would be co-leading or supporting the end-to-end operations for multiple cohorts of Generation programmes, working closely with colleagues from curriculum and instruction, programmes, recruitment, employer engagement with a potential to directly impact the lives of hundreds of Singaporeans struggling to enter the workforce. We are looking for someone who is mature, a fast learner, and able to influence various stakeholders while having strong operational abilities. This role is for you if you have experience in education, training, or programme operations/management and want to develop your skills further leading programmes with various stakeholders from the internal team, programme partners, instructors, and learners, all while making a tangible difference in the lives of learners from diverse backgrounds. What you'll do: You will co-lead or support the end-to-end operations for 2-3 cohorts of our programmes. Key activities include: 1. Learner Experience & Outcomes - Oversee learner recruitment in collaboration with the Marketing and Programmes Team - Manage and execute learner engagement and support plan (including mentorship) to ensure sustained learner well-being through graduation and readiness for the job search - Lead troubleshooting of learner issues throughout the programme in close collaboration with the Programmes team and instructors - Support employer engagement and placement activities for graduating learners in collaboration with the Placements Team 2. Delivery Planning and Stakeholder Management - Create and maintain a cohort workplan; hold regular programme review meetings with all internal stakeholders and prepare progress updates/reports for leadership and funders - Manage all training partner relationships responsible for your intake(s), overseeing onboarding, capability building, and troubleshooting - Ensure timely preparedness of instructors, training infrastructure, and internal resourcing in collaboration with the Curriculum & Instruction team - Support the Curriculum & Instruction team in troubleshooting instruction-related issues and ensure adherence to Generation's delivery quality 3. Data, Evaluation & Continuous Improvement - Oversee the collection and analysis of learner data throughout the programme lifecycle - Conduct a 360-degree evaluation at the end of each cohort to identify key interventions for improving outcomes - Collect learner status post-graduation; lead graduate engagement initiatives to ensure high data completion - Where needed, collaborate across Generation teams in APAC to share best practices and identify ideas/interventions for Singapore operations What we are looking for - Aligned with Generation’s mission and values - Demonstrated experience managing high-impact customer/client-facing projects, preferably in a not-for-profit or an adult-education/training environment - Good understanding of the continuous education and training landscape in Singapore, with some exposure to the barriers jobseekers face while looking for work - We welcome strong project managers from any industry — what matters most is your ability to be customer oriented while juggling multiple stakeholders and driving results - Strong programme planning and execution skills, with the ability to multitask and prioritise competing demands, adapt, coordinate resources and timelines, and ensure programmes are delivered effectively against agreed targets - Proactive and entrepreneurial approach to programme development, identifying opportunities to strengthen programme quality, impact, and taking ownership of continuous improvement - Strong stakeholder engagement and communication skills, with the ability to build trusted relationships and work effectively with programme partners, learners, colleagues, volunteers and other stakeholders - Strong decision making skills using programme data and feedback and to assess effectiveness and inform operational and strategic decisions - Open to all educational qualifications if you match the competencies mentioned above - Applicants must be eligible to work in Singapore. Please note that work pass sponsorship is not available for this position.