Customer Service Officer
Job Summary
This role involves providing professional customer service within a healthcare setting, handling patient enquiries, and managing administrative documentation. Working hours are Monday to Friday with staggered shifts, located at Kent Ridge. Total rewards include AWS, performance bonuses, and annual salary increments.
Responsibilities
- Greet and assist customers/patients professionally
- Answer enquiries regarding healthcare services and appointments
- Process administrative documentation and maintain filing systems
- Liaise between patients and healthcare providers
Required Skills
- Proven front-end customer service experience
- Healthcare or medical service environment background preferred
Job Details
Job Summary 🕐Working Days and HoursMonday to Friday (Staggered office hours - E.g. 8am to 5.30pm, 8.30am to 6pm, 9am to 6.30pm)🏥Location: Kent Ridge💰Total Rewards: AWS, Performances Bonuses, and Annual Salary Increment
Job Responsibilities
Greet and assist customers/patients with professionalism and courtesy in person, via telephone, and through digital channels
Answer enquiries regarding healthcare services, appointments, and company procedures
Process administrative documentation and maintain organised filing systems, both physical and digital
Liaise between patients, healthcare providers, and other departments to ensure smooth service delivery
Requirements
Proven front-end customer service experience, preferably within a healthcare, medical, or related service environment.
Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.