Operations Assistant Manager EMS
Job Summary
We are seeking a proactive and experienced Operations Assistant Manager to support the day-to-day operations of Emergency Medical Services (EMS). This role is critical in ensuring smooth ambulance operations, manpower deployment, and compliance with service standards. You will work closely with operations leadership to drive efficiency, maintain service readiness, and support frontline emergency response teams.
Responsibilities
- Oversee daily EMS operations and ambulance deployment
- Supervise EMTs, drivers, and operational staff
- Ensure regulatory compliance and service standards
- Manage rostering and manpower planning
Required Skills
- Operations Management
- EMS or Healthcare experience
- Team supervision
- Problem-solving and communication
Job Details
Operations & Deployment
- Oversee daily EMS operations, including ambulance readiness and crew deployment
- Monitor response times, manpower allocation, and operational KPIs
- Ensure smooth coordination of emergency cases and resources
Team Management & Support
- Supervise EMTs, drivers, and operations staff
- Support rostering, manpower planning, and shift coordination
- Handle ground issues and provide operational guidance to frontline teams
Compliance & Quality Assurance
- Ensure adherence to regulatory standards, protocols, and SOPs
- Support audits, incident reviews, and continuous improvement initiatives
- Maintain proper documentation and reporting standards
Stakeholder Coordination
- Liaise with internal teams, healthcare partners, and relevant authorities
- Support operational reporting to senior management
- Assist in planning and executing new operational initiatives
Job Requirements
- Diploma or Degree in Healthcare, Nursing, Paramedicine, or Operations Management
- Prior experience in EMS, ambulance services, healthcare operations, or frontline services preferred
- Experience in team supervision, rostering, or operations coordination
- Strong organisational, problem-solving, and communication skills
- Able to work in a fast-paced, high-pressure environment