Nail Spa Manager
Job Summary
We are seeking an experienced and customer-focused Nail Spa Manager to oversee daily operations, manage staff, and drive sales. The ideal candidate will possess strong leadership and beauty service management skills to ensure high standards of customer service. Key responsibilities include staff management, business development, and maintaining operational efficiency.
Responsibilities
- Oversee daily spa operations and ensure high service standards
- Recruit, train, supervise, and motivate staff
- Achieve monthly sales and revenue targets
- Handle customer feedback and ensure excellent service
- Manage inventory and prepare operational reports
Required Skills
- Minimum 2–3 years of management experience in salon/spa/retail
- Strong leadership and people management skills
- Strong sales and customer service abilities
- Good understanding of nail and beauty services
- Ability to work shifts, weekends, and public holidays
Job Details
Key Responsibilities
1. Daily Operations
- Oversee the day-to-day operations of the nail spa.
- Ensure smooth appointment scheduling, customer flow, and service delivery.
- Maintain high standards of cleanliness, hygiene, and workplace safety.
- Ensure equipment, tools, and treatment areas are properly maintained.
- Implement and enforce company SOPs and service standards.
2. Staff Management
- Recruit, train, supervise, and motivate nail technicians and beauty staff.
- Prepare staff schedules and manage manpower allocation.
- Monitor staff attendance, performance, and discipline.
- Conduct training and coaching to improve service quality and productivity.
3. Sales & Business Development
- Achieve monthly sales and revenue targets.
- Promote nail treatments, packages, memberships, and retail products.
- Develop promotions and customer retention initiatives.
- Monitor sales performance and identify opportunities to increase revenue.
- Build relationships with regular customers and encourage referrals.
4. Customer Service
- Ensure excellent customer experience and service quality.
- Handle customer feedback and complaints professionally.
- Resolve service issues promptly and appropriately.
- Monitor customer reviews and implement improvements where necessary.
5. Inventory & Administration
- Monitor stock levels of nail products, beauty products, and consumables.
- Coordinate stock ordering and minimize wastage.
- Monitor daily sales and cash reconciliation.
- Prepare sales and operational reports for management.
Requirements
- Minimum 2–3 years of experience in nail salon, beauty salon, spa, or retail management preferred.
- Strong leadership and people management skills.
- Good understanding of nail and beauty services.
- Strong sales and customer service skills.
- Good communication and interpersonal abilities.
- Professional appearance and positive attitude.
- Able to work shifts, weekends, and public holidays.