Retail Manager
Job Summary
We are seeking an experienced and results-driven Manager to lead daily retail operations, ensuring exceptional customer service, operational excellence, and business growth. The ideal candidate is a strong leader with wellness management experience, capable of driving sales, developing staff, and maintaining high service standards. Responsibilities include overseeing spa operations, leading teams, driving sales, managing inventory, and ensuring compliance.
Responsibilities
- Oversee daily spa operations and ensure compliance with SOPs
- Lead, train, and manage team performance
- Drive sales, revenue, and business development
- Manage customer experience and handle feedback
- Handle inventory, financial management, and reporting
Required Skills
- Diploma or Degree in Business, Hospitality or Spa Management
- Minimum 3–5 years of management experience
- Strong leadership and people management
- Proficient in Microsoft Office and POS systems
- Willing to work flexible hours and weekends
Job Details
Key Responsibilities
1. Spa Operations
- Oversee the day-to-day operations of the spa to ensure efficient and smooth business operations.
- Ensure compliance with company SOPs, hygiene standards, and service quality requirements.
- Monitor the cleanliness, maintenance, and overall presentation of treatment rooms and facilities.
- Ensure all spa equipment and products are properly maintained and available.
2. Team Leadership
- Recruit, train, supervise, and motivate spa therapists, beauticians, receptionists, and support staff.
- Prepare staff duty rosters and manage manpower planning.
- Conduct performance evaluations, coaching, and staff development.
- Foster a positive, professional, and customer-focused work environment.
3. Sales & Business Development
- Achieve monthly revenue, retail sales, and profitability targets.
- Drive sales of spa treatments, memberships, packages, and retail products.
- Develop and execute promotional campaigns and customer retention initiatives.
- Identify opportunities to grow the business and improve operational efficiency.
4. Customer Experience
- Deliver an exceptional customer experience and maintain high customer satisfaction.
- Handle customer feedback, complaints, and service recovery professionally.
- Build long-term relationships with customers to encourage repeat business and referrals.
- Monitor customer feedback and implement continuous service improvements.
5. Inventory & Financial Management
- Manage inventory levels of spa products, consumables, and retail merchandise.
- Monitor operational expenses and control costs effectively.
- Oversee daily sales reconciliation, cash handling, and reporting.
- Prepare operational, sales, and performance reports for management.
6. Compliance & Quality Assurance
- Ensure compliance with health, safety, hygiene, and regulatory requirements.
- Conduct regular operational audits and quality inspections.
- Ensure all staff comply with company policies and professional standards.
Requirements
- Diploma or Degree in Business, Hospitality, Spa Management, or a related discipline is preferred.
- Minimum 3–5 years of experience in spa, wellness, beauty, or hospitality management.
- Strong leadership and people management skills.
- Proven experience in sales, customer service, and business operations.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficient in Microsoft Office and POS/booking systems.
- Willing to work weekends, public holidays, and flexible hours.