IT Software UAT Tester

Key Responsibilities UAT Testing - Execute User Acceptance Testing (UAT) based on test plans and test cases - Identify, document, and track bugs or system defects - Work closely with business users to validate system functionality - Ensure delivered features meet business requirements - Prepare test reports and document test results Level 1.5 Application Support - Provide intermediate support between helpdesk (L1) and technical teams (L2) - Investigate and troubleshoot application-related issues - Replicate user-reported issues and escalate when necessary - Monitor system performance and report anomalies - Support incident management and resolution tracking Documentation & Coordination - Maintain test documentation and knowledge base - Coordinate with developers and business stakeholders - Assist in deployment validation and post-release checks Requirements Education - Diploma in Information Technology, Computer Science, or related field Experience - Fresh graduates are welcome to apply Technical Skills - Basic understanding of software testing concepts - Basic SQL knowledge is a plus - Understanding of web or application systems - Understanding on usage of AI tools (i.e. Claude AI) Soft Skills - Strong attention to detail - Good problem-solving skills - Effective communication and teamwork - Ability to handle multiple tasks and deadlines Career Progression - Opportunity to grow into QA Analyst, System Analyst, or Level 2 Support roles