E-Commerce Sales Executive

Responsibilities: E-Commerce Sales & Management - Manage and maintain the company’s e-commerce platforms, including website, Shopee store - Upload and update product listings, pricing, promotions, banners, and inventory information - Monitor sales performance and implement strategies to improve online conversion and customer engagement - Coordinate online campaigns, flash deals, and promotional activities - Ensure all product information and visuals are accurate and up to date B2B Sales & Business Development - Identify and develop new B2B sales opportunities - Build and maintain relationships with corporate clients, retailers and F&B businesses - Prepare quotations, follow up on leads, support order processing, fulfilment and timely payment - Maintain strong customer relationships and provide after-sales support - Monitor stock availability and advise customers on alternatives Social Media & Content Creation - Manage and maintain the company’s social media platforms (Instagram, Facebook, TikTok, etc.) - Create engaging marketing content including photos, captions, promotional posts, and short-form video reels - Plan and execute content calendars and marketing campaigns - Assist in product launches, seasonal campaigns, and brand awareness activities - Monitor social media performance, conversion and audience engagement Customer Service & Communication - Respond promptly to customer enquiries across social media, Shopee, WhatsApp, email, and website channels - Handle customer feedback, complaints, and order-related issues professionally - Provide product recommendations and support customers with purchasing enquiries Administrative & Marketing Support - Assist with sales reporting and campaign performance tracking - Support general marketing and operational activities when required - Coordinate with internal teams on stock availability, promotions, and fulfilment matters Requirements - Diploma or Degree in Marketing, Business, Communications, or related field - Minimum 1–2 years of experience in e-commerce, sales, marketing, or related roles preferred - Familiar with Shopee Seller Centre, e-commerce platforms (Wordpress/Shopify), and social media management - Basic photography and video editing skills for content creation and reels