Head of Operations

Key Responsibilities: Strategic Leadership & P&L Management • Take full ownership of the Singapore business unit's profit and loss performance. • Develop and execute strategic growth initiatives to drive revenue, market share, and profitability. • Identify new business opportunities and expansion strategies within the workforce and staffing ecosystem. • Build and manage annual business plans, budgets, and growth forecasts. Enterprise Sales & Business Development • Lead enterprise client acquisition efforts across hospitality, F&B, retail, events, logistics, and other key sectors. • Secure long-term strategic partnerships and high-volume staffing contracts. • Build and maintain strong relationships with senior corporate stakeholders and decision-makers. • Improve fulfilment rates, service quality, and operational efficiency. • Drive worker acquisition, retention, and engagement initiatives. • Leverage data analytics to improve marketplace liquidity and customer experience. Compliance & Governance • Ensure compliance with Singapore employment regulations, MOM requirements, CPF obligations, and labor laws. • Implement strong operational controls and governance frameworks. • Oversee risk management, reporting, and regulatory compliance activities. Product & Ecosystem Expansion • Support adoption of new platform services and monetization initiatives. • Collaborate with technology and product teams to improve platform capabilities. • Drive growth of AI-enabled workforce solutions and emerging digital service offerings. Requirements: Experience: • Minimum 7 years of leadership experience in high-growth technology, staffing, marketplace, logistics, or platform-based business. • Proven experience managing P&L responsibility and scaling business operations. • Track record of driving revenue growth, profitability, and operational excellence. Industry Knowledge: • Strong understanding of Singapore's workforce, staffing, hospitality, retail, or platform economy sectors. • Established networks within Singapore's corporate ecosystem is highly advantageous. • Familiarity with gig economy, on-demand workforce, or marketplace business models preferred. Leadership Competencies • Entrepreneurial mindset with strong commercial acumen. • Strategic thinker with hands-on execution capability. • Excellent stakeholder management and negotiation skills. • Strong analytical, operational, and problem-solving abilities. • Ability to lead cross-functional teams in a fast-paced environment.