Customer Service Officer
Job Summary
The Customer Service Officer cum Receptionist will handle customer service inquiries via phone and email while managing incoming calls. This role involves coordinating with internal staff to ensure the efficient resolution of complaints and queries. The ideal candidate will maintain high-quality service standards and handle ad-hoc duties as required.
Responsibilities
- Manage customer service hotline and inquiries
- Handle, screen, and direct telephone calls
- Resolve complaints and escalate issues
- Coordinate with internal staff
Required Skills
- 1-2 years customer service experience
- Proficiency in MS Office (Excel/Word)
- Strong analytical and problem-solving skills
- Excellent interpersonal communication
Job Details
Responsibilities:
- Handle customer service hotline and provide first level of support.
- Handling telephone calls, screening and directing calls.
- Provide quality customer service to customers over phone or email.
- Co-ordinate with internal staff and ensure closure of all customer service calls/complaints.
- Resolve customer queries efficiently and escalate problems/issues promptly.
- Other ad-hoc duties as assigned.
Requirements:
- Minimum GCE ‘N’/‘O’ Level.
- 1 to 2 year(s) relevant experience in customer service or retail.
- Strong analytical, good problem solving and decision making abilities.
- Proficient in MS Office (Excel & Word).
- Ability to work independently with minimum supervision.
- Customer-oriented with good interpersonal and communication skill.