Senior Manager Workforce Transformation
Job Summary
The Senior Manager will review and develop business processes to support incentive programmes and improve operational efficiency in funding administration. You will lead system development projects, policy implementation, and data-driven insights to ensure effective grant management. This role requires cross-functional coordination and stakeholder engagement within a dynamic environment.
Responsibilities
- Design and implement operational funding processes
- Lead system development and integration projects
- Develop SOPs and ensure policy compliance
- Manage stakeholder and service provider relations
- Perform data analysis and reporting
Required Skills
- 6+ years experience in operations or project management
- Systems and design thinking proficiency
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Knowledge of CET and grant management
Job Details
Responsibilities and Competencies:
Operational Process Design and Implementation
- Design, develop, and implement effective operational processes relating to funding administration.
- Implement business process re-engineering and digitisation initiatives, including incorporating business requirements into system specifications and coordinating with business technology on system implementation.
Project Management and Technology Integration
- Lead project management efforts in the area of system development.
- Drive operations and technology integration initiatives to enhance operational efficiency.
Policy Development and Compliance
- Review workflows and develop Standard Operating Procedures (SOPs) and guidelines in alignment with funding policy implementation plans.
- Build and continuously strengthen processes and operational policies to achieve high service standards.
Stakeholder Engagement and Support
- Engage with training providers and other stakeholders to support and address queries, ensuring smooth operation in grant administration.
- Assist in the management of the outsourced service partner to maintain effective service delivery.
Data Analysis and Reporting
- Work with large datasets to perform data extraction, collation, tracking, and analyses.
- Draw insights from data analyses to facilitate funding administration, risk management, and process redesign.
- Collate data and statistics and prepare information for reporting purposes.
Secretariat Responsibilities
- Perform secretariat responsibilities for a multiple-agency workgroup, ensuring effective coordination and communication.
Requirements:
- At least 6 years of relevant work experience in grants, operations, project management, or system development.
- Good analytical and problem-solving skills.
- Proficiency in systems and design thinking methodologies.
- Ability to work independently, within a team, and across teams.
- Good interpersonal relationship skills and adaptability to a fast-paced work environment.
- Good verbal and written communication skills, including stakeholder management and presentation skills.
- Proficient in word processing, spreadsheet, and presentation applications.
- Knowledge of SkillsFuture Grants and Continuous Education Training (CET) and industry experience are an advantage.