Bank Customer Service Executive
Job Summary
The Customer Service Bank Branch Representative provides professional service to walk-in clients at various bank branches in Singapore. Responsibilities include handling over-the-counter transactions, assisting with corporate banking products, and resolving customer enquiries. The role requires a strong focus on service delivery, accuracy, and customer satisfaction.
Responsibilities
- Attend to walk-in customers at bank branches
- Handle over-the-counter cash and transactional requests
- Assist customers with corporate banking product enquiries
- Collaborate with stakeholders to resolve service requests
Required Skills
- Customer service experience
- Banking or insurance sector knowledge
- Transaction handling accuracy
- Corporate product communication
Job Details
JOB DESCRIPTION:
• Has customer service experience, preferably in financial institutions or insurance companies.
• Attend to walk-in Customers (Bank Branches)
• Handle over-the counter transactions including cash deposits and withdrawals accurately
• Assist in customers' enquires and ensure Bank's service delivery standards are met in achieving total customer satisfaction
• Prospect banking products and services to customers
• To provide one-stop customer service to customers.
• Assist customers with dedication and passion on various enquiries and requests on Corporate products; Corporate Account Services, Cash Management Products, Corporate Trade Services, Corporate Loans, Self-Service Banking, Corporate Live Chat.
• Resolve requests from corporate customers on general and transactional enquiries related to Corporate account products.
• Collaborates with stakeholders to resolve all customer queries and requests.
• Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
WORKING HOURS:
- Evening Banking Hours: 9:40am – 6:30pm (Monday to Friday)
- Normal Banking Hours: 8:10am – 5pm (Monday to Friday)
- Saturdays: Half day morning
- Additional Monthly allowance of $360 added to basic salary.