Customer Service Executive
Job Summary
The Customer Service Executive will provide excellent customer support and act as a key coordinator between Sales, Technical, and Operations teams. This role focuses on handling customer inquiries, managing service requests, and ensuring high satisfaction levels. The position is essential for maintaining efficient communication and operational workflows within the company.
Responsibilities
- Manage customer inquiries and orders
- Coordinate with internal departments
- Track and resolve service tickets
- Maintain customer documentation and reports
Required Skills
- 1–3 years customer service experience
- Proficiency in Microsoft Office
- Strong communication skills
- ERP or CRM system experience preferred
Job Details
Key Responsibilities:
- Respond promptly to customer enquiries via phone, email, and WhatsApp.
- Handle customer orders, quotations, delivery updates, and service requests.
- Coordinate with the Sales and Technical teams to resolve customer issues efficiently.
- Track and follow up on service tickets until completion.
- Maintain accurate customer records and documentation.
- Prepare service reports and update internal systems.
- Assist in scheduling product deliveries, installations, and maintenance appointments.
- Build strong relationships with customers by providing professional after-sales support.
- Ensure high customer satisfaction through timely communication and problem resolution.
Requirements:
- Diploma or Bachelor's Degree in Business Administration, Customer Service, Engineering, IT, or related disciplines.
- Minimum 1–3 years of customer service, sales support, or administrative experience.
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- Proficient in Microsoft Office (Excel, Word, Outlook).
- Experience using ERP or CRM systems is an advantage.
- Positive attitude with strong problem-solving skills.
- Experience in IoT, engineering, utilities, or technology industries will be an added advantage.