Operations Property Manager
Job Summary
The Operations & Property Manager oversees the daily activities of a boutique hotel, ensuring excellent guest service and efficient operations. This role involves supervising cross-functional teams, managing HR administrative tasks, and maintaining property standards. The manager is responsible for driving operational excellence, staff performance, and overall profitability.
Responsibilities
- Manage daily hotel operations
- Supervise operational teams (Front Office, Housekeeping, Maintenance)
- Oversee HR functions and staff performance
- Manage property maintenance and budget compliance
Required Skills
- Hotel operations management
- Supervisory or managerial experience
- HR administration proficiency
- Leadership and problem-solving skills
- Proficiency in Microsoft Office and PMS
Job Details
Position Summary
The Operations & Property Manager is responsible for overseeing the daily operations of the boutique hotel, ensuring excellent guest relations with efficient hotels management experiences, and effective HR administration. His/Her role is to ensures smooth hotel operations, maintains property standards, manage staff performance, and drives operational excellence, growth and profitability.
Key Responsibilities
- Manage the day-to-day operations of the hotel.
- Supervise Front Office, Housekeeping, Maintenance, and other operational teams.
- Ensure high standards of guest service and promptly resolve guest concerns.
- Oversee property maintenance, repairs, and preventive maintenance programmes.
- Manage recruitment, onboarding, staff scheduling, performance evaluations, and employee relations.
- Ensure compliance with company policies, labour regulations, and health & safety requirements.
- Monitor operational budgets, inventory, and vendor performance.
- Prepare operational reports and implement continuous improvement initiatives.
Qualifications & Experience
- Diploma or Bachelor's Degree in Hospitality Management, Business Administration, Human Resources, or a related field.
- Minimum 1 year of hotel operations experience, with at least 2 years in a supervisory or managerial role.
- Experience in both hotel operations and HR management.
- Strong leadership, communication, organisational, and problem-solving skills.
- Proficiency in Microsoft Office and hotel Property Management Systems (PMS) is an advantage.