Sales Admin Support
Job Summary
The Sales Admin Support role involves managing customer renewals and business development for Telco services. Key responsibilities include advising existing customers on contract options, processing sales documentation, and ensuring accurate record-keeping. The position requires strong communication skills to build client relationships and achieve sales targets.
Responsibilities
- Manage customer contract renewals
- Promote Telco plans and upgrades
- Handle sales documentation and data entry
- Provide customer support via phone and email
Required Skills
- Inside sales or customer service experience
- Microsoft Office proficiency
- CRM and online portal familiarity
- Strong communication skills
Job Details
Working Hours: Monday - Friday / 8.45am to 6pm, Alternate Saturday / 8.45am to 1.15pm
Requirements:
- Minimum 1 years of working experience in inside sales, tele-sales, customer service or a related field.
- Experience in the telecommunications industry is an advantage but not mandatory.
- Basic computer proficiency, including Microsoft Office and email.
- Comfortable learning and using online portals and CRM systems.
- Comprehensive product, system, and sales process training will be provided.
Responsibilities:
Customer Relationship Management:
- Contact existing Telco customers whose contracts are approaching expiry.
- Advise customers on their upcoming contract renewal options.
- Build and maintain strong customer relationships through professional and friendly communication.
- Follow up with customers to ensure timely renewal decisions.
Sales & Business Development:
- Recommend suitable Telco connectivity plans based on customers' business requirements.
- Promote technology refresh opportunities, including hardware replacement where applicable.
- Identify opportunities to upgrade customers to higher-value or enhanced Telco service plans.
- Achieve individual renewal and sales targets.
Customer Correspondence:
- Communicate with customers via telephone and email.
- Send renewal reminders, quotations and follow-up emails.
- Respond promptly to customer enquiries regarding products, pricing and renewal processes.
- Coordinate with customers to obtain all required documents and approvals.
Sales Administration:
- Prepare and process customer acceptance forms and supporting documentation.
- Ensure all documents are complete and accurate before submission.
- Upload completed applications and supporting documents to the Telco online portal.
- Monitor application status and follow through until activation or completion.
- Maintain accurate customer records and update internal sales tracking system.
Team Collaboration:
- Work closely with the Business Manager and Telco support teams to ensure smooth order processing.
- Escalate customer issues where necessary for prompt resolution.
- Participate in product and sales training provided by the company.