Customer Service Officer
Job Summary
The Customer Service Officer will serve as the primary point of contact for customer enquiries via various digital and traditional channels. This role requires managing issues with empathy and precision while maintaining accurate CRM documentation. The ideal candidate will collaborate with internal teams to ensure high service standards and consistent customer satisfaction.
Responsibilities
- Manage customer enquiries via multiple channels
- Process transactions and service requests
- Resolve issues and maintain CRM documentation
- Collaborate to improve service processes
Required Skills
- Minimum Diploma qualification
- Strong communication and problem-solving
- Proficiency with phone/live chat systems
- Customer-oriented and patient
Job Details
Key Responsibilities:
- Be the friendly, professional first point of contact for all customer enquiries across phone, email, chat, and digital channels.
- Deliver prompt, accurate, and empathetic responses that consistently meet and exceed customer expectations.
- Log, manage, and resolve customer issues efficiently while maintaining the highest standards of professionalism and care.
- Process transactions, bookings, and service requests accurately and with a strong eye for detail.
- Follow up proactively with customers to confirm resolution, ensure satisfaction, and strengthen long-term relationships.
- Escalate complex or sensitive issues to the relevant departments promptly with clear and complete context.
- Maintain accurate CRM records, customer interaction logs, and service documentation at all times.
- Collaborate with internal teams to continuously improve customer service processes and uphold consistent service standards.
Requirements:
- Minimum Diploma and above.
- Cheerful, patient, and genuinely customer-oriented.
- Strong communication and problem-solving skills.
- Comfortable handling calls or live chat systems.
- Able to perform well in a fast-paced service environment.