Centre Sales Operations Executive
Job Summary
The Centre Sales & Operations Executive is responsible for driving student enrollments and managing daily operations in an education setting. Key duties include onboarding new parents, recommending coding programmes, and maintaining strong customer relationships. The role also involves administrative tasks, CRM management, and coordinating with the teaching team to track student progress.
Responsibilities
- Support customer acquisition and parent onboarding
- Promote and recommend coding programmes
- Manage customer engagement and relationships
- Handle administrative tasks and CRM data entry
- Coordinate with teachers on student assessments
Required Skills
- Strong communication skills
- Problem-solving abilities
- Proactive and fast learner
- Experience in fast-paced environments
Job Details
Position : Centre Sales & Operations Executive (Education / Enrichment)
Working hours : 5 Days 9am - 6pm (Fixed Off Wednesday & Thursday)
Duration : Permanent
Industry : Education / Training & Development
Main Responsibilities:
- Support customer acquisition by onboarding new parents
- Promote and recommend suitable coding programmes
- Drive customer engagement through special programmes, competitions, and community events
- Build and maintain strong relationships with parents and act as their advocate
- Plan and execute lead generation activities (e.g. parent sharings, trial classes) and ensure class payments are collected
- Coordinate with teaching team on student assessments and follow up with parents for conversion
- Handle general administrative tasks (onboarding emails, data entry, research, data management)
- Maintain accurate and updated customer records in the CRM system
- Track student progress and manage ongoing parent relationships
- Other ad-hoc activities assigned
Requirements:
- Strong communication and problem solving skills
- Driven, fast learner, proactive and ability to work in a fast-paced environment