Manager, SkillsFuture Advice Support

Key Responsibilities 1. Programme Coordination and Delivery Support - Support the coordination of SkillsFuture Advice workshops and related initiatives across the CDC teams. - Work with internal teams and CDC counterparts to track programme delivery progress, workshop pipelines, attendance, conversion and follow-up actions. - Assist in consolidating district-level updates, operational issues and implementation risks for management review. - Support the rollout of new or enhanced SFA initiatives, including occupation-specific workshops, targeted outreach efforts and partner-led engagements. 2. Data Tracking, Reporting and Insights - Maintain and update SFA programme data, including workshop reach, attendance, participant profiles, satisfaction, conversion and other key indicators. - Prepare regular monthly and quarterly reports for internal management, SWDA and other stakeholders where required. - Analyse operational data to identify trends, service gaps, underperforming areas and opportunities for improvement. - Ensure data accuracy, completeness and timely submission across teams. 3. Stakeholder and Partner Coordination - Coordinate with CDC teams, internal HQ teams, government agencies, community partners and training partners to support programme delivery. - Assist in preparing briefing materials, meeting notes, follow-up actions and updates for stakeholder meetings. - Support partner engagement efforts to increase outreach to target segments, including mid-career workers, lower-wage workers, underserved groups and community-based audiences. 4. Content and Materials Support - Support the development and updating of SFA workshop materials, briefing decks, FAQs, operational guides and partner engagement materials. - Work with subject matter leads to ensure materials remain relevant, clear and aligned with programme objectives. - Assist in preparing communication materials for internal updates, partner briefings and management reporting. 5. Governance, Issue Tracking and Process Improvement - Maintain trackers for workstreams, deliverables, risks, issues and follow-up actions. - Support the documentation of standard operating procedures, workflows and delivery guidelines. - Identify areas where operational processes can be streamlined, automated or better coordinated across teams. - Support HQ in ensuring consistent delivery standards across districts. Requirements - Degree or diploma in any discipline, preferably in business, social sciences, communications, public policy, education, training, workforce development or related fields. - At least 3 to 5 years of relevant experience in programme coordination, operations, stakeholder management, reporting or public-sector project support. - Strong coordination and follow-through skills, with the ability to manage multiple workstreams and deadlines. - Comfortable working with data, reports and dashboards; proficiency in Excel and PowerPoint is required. - Good writing and communication skills, with the ability to prepare clear updates, reports and meeting materials. - Able to work with multiple stakeholders across HQ, frontline teams and external partners. - Prior experience in skills training, workforce development, community outreach or government-funded programmes would be an advantage. - This is a 1 Year contract with the possibility of extension.