Customer Service Executive
Job Summary
Responsible for providing excellent customer service, before and after-sales support in order to maintain overall customer satisfaction. The role involves managing the full sales order cycle and coordinating with internal departments to ensure timely order fulfillment. The executive also supports the sales team with data reporting and maintains proactive communication with distributors and clients.
Responsibilities
- Manage full sales order cycle
- Process POs and issue order confirmations
- Handle customer enquiries and complaints
- Coordinate with internal departments
- Prepare sales data reports
Required Skills
- Effective communication skills
- Basic IT proficiency
- Detail-oriented
- Strong organizational abilities
- Multi-tasking in fast-paced environment
Job Details
Responsibilities:
- Support the Sales Team by managing the full sales order cycle, including quotation preparation, customer purchase order processing to invoicing, ensuring smooth and timely order fulfilment.
- Process customer purchase orders by creating system-generated Sales Orders and issuing Sales Order Confirmations.
- Provide customers with accurate shipping schedules and delivery timelines.
- Manage and maintain monthly shipment schedules and monitor cut-off dates for Customer Purchase Orders from various distributors and clients.
- Proactively monitor and follow up on all orders, ensuring any updates on quantities, shipment status, or delivery schedules are communicated promptly to customers.
- Handle a wide range of customer enquiries, including pricing, product samples, project requests, documentation, customer surveys, new business prospects, and product or service complaints.
- Communicate regularly with customers on general updates, order status, and relevant information in a professional and timely manner.
- Coordinate effectively with internal departments to ensure prompt resolution of enquiries and issues, delivering high levels of customer satisfaction.
- Prepare sales data reports and participate in regular meetings with the Sales Team to support business planning and performance tracking.
- Maintain proactive communication with customers to gather forward demand forecasts and share consolidated insights with internal teams.
- Provide backup support to other Customer Service Executives during their absence to ensure business continuity.
- Perform ad hoc tasks and projects as assigned.
Qualifications/Requirements:
- Recognized qualification in administration, sales support, customer service or relevant experience.
- Ability to communicate effectively with knowledge of basic IT skills.
- Detail oriented with strong organizational abilities.
- Able to multi-task and manage priorities in a fast-paced environment.
Working Days/Hours: Monday – Friday, 8:30am – 5:30pm