Sr. Web Services Engineer
Job Summary
As a Senior Product Engineer for Web Services, you will oversee and guide the evolution of backend services that support the ArcGIS platform. This role involves balancing technical fluency with product judgment to ensure service reliability, scalability, and customer value. You will act as a primary service owner, shaping priorities and collaborating across teams to maintain high standards for API behavior and product quality.
Responsibilities
- Manage end-to-end evolution and quality of ArcGIS web services.
- Act as primary product decision-maker and service owner.
- Prioritize product backlog and manage API versioning/contracts.
- Champion operational reliability, scalability, and observability.
Required Skills
- 5+ years in product engineering or technical product management.
- Deep expertise in RESTful APIs and web service architecture.
- Strong proficiency in Agile development methodologies.
- Experience with ArcGIS ecosystem technologies.
- Knowledge of cloud-native service fundamentals and DevOps.
Job Details
Responsibilities:
- Own the end-to-end evolution, quality, and customer impact of one or more ArcGIS web services, including enhancements, defects, reliability improvements, and technical investments.
- Serve as the primary product decision-maker for assigned services, balancing customer needs, platform health, and long-term sustainability.
- Define and act on service goals, success metrics, and quality standards, using telemetry and customer feedback to guide prioritization and investment.
- Maintain and prioritize a comprehensive product backlog, making informed tradeoffs across features, defects, technical debt, and operational work.
- Own service contracts, API behavior, versioning, and backward compatibility, evaluating downstream impact across the ArcGIS ecosystem.
- Champion operational excellence, advocating for reliability, performance, scalability, and observability best practices.
- Influence product direction and multiply impact through cross-team collaboration, mentorship, and shared standards.
- Validate and triage enhancement and defect requests in collaboration with Esri Support Services.
Requirements:
- 5+ years of experience in a product-focused role such as Product Engineer, Technical Product Owner, Product Manager, or similar.
- Strong experience working in Agile software development environments.
- Deep familiarity with web services and APIs, including RESTful services, service contracts, versioning, and backward compatibility.
- Experience working with ArcGIS applications and technologies (such as ArcGIS Hub, ArcGIS Map Viewer, ArcGIS REST APIs, ArcGIS API for Python, ArcGIS Maps SDKs).
- Working knowledge of cloud-native service fundamentals, including availability, performance, monitoring, and operational concerns.
- Excellent written and verbal communication skills, with the ability to convey complex concepts to both technical and non-technical audiences.
- Proven ability to operate with high autonomy while collaborating effectively across teams.
- Bachelor's degree in Computer Science, GIS, Information Science, or another related field.
Recommended Qualifications:
- Experience supporting enterprise-scale or other developer-focused products.
- Comfortable reading and reasoning about code in languages such as Python, JavaScript, TypeScript, and SQL.
- Experience working with CI/CD pipelines and modern DevOps practices.