Customer Service Freight Forwarding

Key responsibilities - Managing customer inquiries and providing accurate information regarding freight forwarding services, shipping routes, and cargo handling procedures - Processing freight documentation including bills of lading, invoices, customs declarations, and shipping manifests with accuracy and attention to detail - Coordinating with shipping partners, customs brokers, and logistics providers to ensure timely and compliant cargo movement - Tracking and monitoring shipments throughout transit, providing customers with regular updates on cargo status and estimated delivery times - Resolving customer issues and complaints professionally and efficiently, escalating complex matters to management when necessary - Maintaining accurate records of customer interactions, shipment details, and transaction data in company systems - Preparing quotations and freight forwarding proposals for potential customers based on route, weight, and cargo specifications - Supporting the coordination of pick-up and delivery arrangements with logistics partners and clients - Ensuring compliance with relevant freight forwarding regulations, international shipping standards, and company policies - Collaborating with internal teams including operations, billing, and management to support overall business objectives - Verify overseas agents’ and contractors’ invoices and manage customer billing in a timely manner - Process Dangerous Goods (DG) applications in accordance with regulatory requirements - Perform accurate data entry and support ad-hoc operational assignments to maintain operational records and assist team functions What we're looking for - Proven experience in customer service, preferably within the freight forwarding, logistics, or shipping industry - Strong knowledge of freight forwarding procedures, documentation requirements, and international shipping practices - Excellent communication skills with the ability to interact professionally with customers, suppliers, and internal stakeholders - Proficiency in using customer relationship management (CRM) systems and logistics management software - Exceptional organizational and time management skills with the ability to handle multiple shipments and customer requests simultaneously - Attention to detail and accuracy when processing documentation and data entry - Problem-solving abilities and a proactive approach to addressing customer needs and operational challenges - Familiarity with customs procedures, import/export regulations, and cargo classification is highly desirable - Flexibility and adaptability in a fast-paced, changing logistics environment - Relevant qualifications in logistics, freight forwarding, or supply chain management are preferred but not essential with sufficient industry experience